Technical Support Representative (TSR)

The Technical Support Representative (TSR) for Chiron Health first and foremost duty will be to provide exceptional customer service to our callers and fellow employees. The TSR will assist patients and doctors to ensure that they are able to have a seamless conversation via video conference. This person will work closely with product managers, quality control managers, and our development team to be constantly improving the level of service we offer.

Essential Job Functions:

• Assist users via phone, email, and video conference.
• Provide technical information pertaining to our service.
• Manage callbacks through voicemail and email as dictated by volume.
• Document and track daily workload through Zendesk.
• Responsible for continuous education of product knowledge.
• Represent Chiron Health and our clients in a professional and courteous manner through telephone, video conference and email communications.
• Coordinates customer requests for technical support, working through to conclusion.

Essential Skills & Experience:

• High School and two (2) plus years of work experience troubleshooting for customers.
• Deep understanding of technical systems and software debugging
• Have the ability to troubleshoot software and hardware over the phone, or via e-mail.
• Talent for communicating effectively, explaining things in a logical manner, maintaining a professional demeanor. 
• Experience and ability to work on his/her own without direct supervision
• Critical thinking and problem solving ability: synthesize findings from analysis and draw conclusions.
• Skilled in problem resolution and providing best practices solutions.
• Exceptional written and verbal communication skills to manage across functions at various levels. 
• Self-motivated individual with the desire to succeed and motivate others.

About Chiron Health:

Chiron Health is a rapidly growing healthcare IT startup based in Austin, Texas. We have built a unique telemedicine platform that allows physicians to conduct routine follow up appointments with their existing patients over video chat (adjusting meds, reviewing lab results, etc). Think of us as a HIPAA-compliant Skype. In addition to the technology platform, Chiron Health provides regulatory and reimbursement support to strip away the administrative burden that makes telemedicine unrealistic for most physician practices today.

Benefits of working at Chiron Health include:

• an opportunity to work closely with a proven executive team
• a vibrant and unique office near downtown Austin
• the opportunity to establish yourself as a leader on a rapidly growing team
• the camaraderie of working with team members from diverse backgrounds
• a competitive salary and benefits