Client Success Associate (Account Management)

Chiron Health is seeking seasoned healthcare candidates to onboard and manage a portfolio of physician practices and ensure they are optimizing their use of our unique telehealth solution.

The Client Success Associate (CSA) is responsible for ensuring that Chiron Health's capabilities, features, and resources are fully utilized by his/her portfolio of clients. The ability to develop long-term, trusted relationships is paramount to succeeding in this role. The CSA will engage practitioners, practice managers, and other key stakeholders to develop a clear understanding of each client's unique care challenges and help them establish utilization goals.

With his/her clients' challenges and goals using the Chiron Health platform, the CSA will develop personalized adoption recommendations to ensure clients are extracting maximum value from their investment in Chiron Health. The CSA will facilitate the exchange of best practices among like clients and ensure that clients are educated on and leveraging new Chiron Health features. The CSA will act as the voice of the client and advocate within Chiron Health for the product and service enhancements that most resonate with his/her clients.

Job Responsibilities:

• Develop a trusted advisor relationship with key client stakeholders to ensure that all Chiron Health activities are closely aligned with the each client's specific needs, ensuring that the practice achieves their full potential of use with the Chiron Health platform.
• Leverage comprehensive understanding of the Chiron Health platform to provide relevant adoption and technical recommendations on solutions and enhancements customized to clients’ business needs.
• Collaborate with multidisciplinary teams of health professionals including practitioners, practice managers, and IT professionals to diagnose communication challenges, identify root causes, and drive change management initiatives.
• Monitor and identify trends in adoption and utilization and provide guidance to clients as part of regular business reviews.
• Serve as the voice of the client within Chiron Health and champion platform and service innovation ideas.
• Manage the cross-functional Chiron Health team throughout client life cycle to organize and mobilize resources and ensure follow-through.
• Escalate client support needs to Chiron Health and client leadership.
• Identify, assess, mitigate, and escalate if necessary client renewal risks.

Requirements / Qualifications / Personal Attributes:

• 3+ years working in the healthcare industry
• Demonstrated success in client relationship planning and management.
• Experience working with health care-related data and technologies; hands-on experience with leading EMRs such as Cerner and Epic is a plus.
• Experience in cross-functional roles and team collaboration and leadership.
• Proficient in the MS Office Suite.
• Experience with telemedicine is a plus.
• World class problem-solving, critical thinking, communication, and relationship-building skills.
• Strong writing and documentation skills, including requirements, specifications and process flows.
• Education: BA/BS required, Master’s degree in business, health care administration or other health care-related field a plus.

In your submission, share an experience where you've helped a client achieve success, and how you measured that value.

About Chiron Health:

Chiron Health is a rapidly growing healthcare IT startup based in Austin, Texas. We have built a unique telemedicine platform that allows physicians to conduct routine follow up appointments with their existing patients over video chat (adjusting meds, reviewing lab results, etc). Think of us as a HIPAA-compliant Skype. In addition to the technology platform, Chiron Health provides regulatory and reimbursement support to strip away the administrative burden that makes telemedicine unrealistic for most physician practices today.

Chiron Health employs a team of professionals working hard to disrupt the healthcare industry and improve physician-patient engagement. Our office space, the top two floors of a historic house, is near downtown Austin and just a few blocks from the Whole Foods HQ.

Benefits of working at Chiron Health include:

• an opportunity to work closely with a proven executive team
• a vibrant and unique office near downtown Austin
• the opportunity to establish yourself as a leader on a rapidly growing team
• the camaraderie of working with team members from diverse backgrounds
• a competitive salary and benefits